Returns & Exchanges

In order to be eligible for a refund, you have to return the product within 30 calendar days of your purchase to the store. The product must be in the same condition that you receive it and undamaged in any way, so others may enjoy it.

The money will be refunded to the original payment method you used during the purchase. For credit card payments it may take 5 to 10 business days for a refund to show up on your credit card statement.

If the product is damaged in any way, or you have initiated the return after 30 calendar days have passed, unfortunately, you may not be eligible for a refund.

Dry food is guaranteed and can be refunded if the bag is over half full, is in the original bag, and you can provide the receipt or proof of purchase.

Urban Paws reserves the right to modify its return policy at any time

Fulfillment of Orders

Orders can only be fulfilled during regular store business hours. Please allow 24-48 hours for your order to be processed. Please check for an email letting you know that your order has been processed and is ready for pick up at the store, located at 1183 Midland Ave. Kingston, Ontario. We do not offer shipping.